Frequently Asked Questions (FAQ)
The Supermarket blog
You´ll find our blog at http://supermarketstore.blogspot.com
Shipping costs
Denmark and Finland: 150 SEK
Anywhere else in the EU; 200 SEK
Norway: 250 SEK
Japan: 300 SEK + 50 SEK for each extra item.
Anywhere else in the world: 250 SEK + 50 SEK for each extra item.
SEK = Swedish Krona
Your shipping cost is converted from SEK into the currency you have chosen, and might vary slightly from day to day due to world currency changes. Many websites provide online currency conversion, where you can convert SEK (Swedish Krona) into your currency.
Returns
You can return products within 14 days. Please note that all products returned have to be in new condition, including labels and box etc. No returns on products bought on sale. When returning goods, shipping is at your own expense.
Here´s the process:
1. Email us at support@super-market.se with the topic "Return + your order number". Write what product you would like to return.
2. Return the goods to this address:
Supermarket
att: Shelta AB
Andra Langgatan 21
41328 Gothenburg
Sweden
When returning the goods, don´t forget the printed reciept you recieved.
3. Email us the tracking number for your return.
4. When we´ve recived your return we´ll refund you.
Exchanges
You can exchange products within 14 days. Please note that all products exchanged have to be in new condition, including labels and box etc. No exchange on sale products. When exchanging goods, shipping is at your own expense, both ways.
Here´s the process:
1. Email us at support@super-market.se with the topic "Exchange + your order number". Write what product you would like to change, and what other product you would like instead, and we´ll put it on hold for you. Make sure the product is available in our webshop.
2. We will answer your email and let you know how much and how to pay for the shipping back to you.
3. Return the goods to this address:
Supermarket
att: Shelta AB
Andra Langgatan 21
41328 Gothenburg
Sweden
When returning the goods, don´t forget the printed reciept you recieved. Please write on the reciept what product you´d like instead, to speed things up.
4. Email us the tracking number for your return.
5. When we´ve recived your return and shipping has been payed we´ll send the exchanged product to you.
Reclaims
Email us at support@shelta.se with the topic "Reclaim + your order number". Explain what the problem is and attach pictures if it´s possible. Please note that we need to approve your reclaim before you make a return.
Security
We provide the highest security level on the internet. We do not store your credit card information after your order has been processed.
Delivery time
International shipping is 2-10 working days depending on what country you live in. The more far away from Sweden, the longer it will take... Orders are normally processed within 24 hours.
Order comfirmation
If you do not recive an order comfirmation, please check your junk mail, and also make sure you have typed the correct email address in your order. If still no email has arrived, contact us at support@super-market.se and we´ll help you out. When your order has been shipped, you will recieve a tracking number by email.
Size guide
Next to every product you will find a size guide.
Cancelling or changing your order
Email us at support@super-market.se with the topic "Change + your order number" or "Order cancellation + your order number".
Postal adress
Please send all exchanges, returns and reclaims to:
Supermarket
Att: Shelta AB
Andra Langgatan 21
413 28 Gothenburg
Sweden
Further questions
For further questions please contact us at support@super-market.se.